Privacy Policy

This website is operated by Open Bionics Ltd, trading as Myometric. Open Bionics Ltd is the data controller for the personal data described in this policy.

Company details: Open Bionics Ltd, company number 09001817, registered office Programme, Tower Lane, Bristol, England, BS1 2NB. If you have a privacy question, you can contact us at hello@myometric.com.

What data we collect

Based on the current website setup, we may collect order and transaction-related information when you begin or complete a purchase. This can include your name, email address, billing details, shipping address, order contents, payment status, and related transaction identifiers.

We also receive limited technical and request data needed to operate the site and process checkouts securely, such as IP-related request information, device/browser metadata, and webhook or server event details associated with orders.

How we use personal data

We use personal data to:

• operate the website and store,
• create and manage checkout sessions,
• take payment and arrange shipping,
• confirm and administer orders,
• respond to support or legal enquiries, and
• protect the website, customers, and business from fraud or misuse.

Our legal bases

Where you place or attempt to place an order, we use your personal data because it is necessary to take steps at your request before entering into a contract and, once an order is accepted, to perform that contract.

We also process some data where necessary for our legitimate interests, including securing the website, preventing misuse, investigating failed transactions, and maintaining records for internal administration. Where the law requires us to retain or disclose information, we do so to comply with legal obligations.

Payments and service providers

Payments are processed through Stripe. When you use checkout, the relevant payment and order data is shared with Stripe so that payment can be authorised, processed, and verified. Stripe acts as an independent controller or processor depending on the context of that processing.

We may also share data with service providers involved in hosting, infrastructure, and order fulfilment where that is necessary to operate the website or deliver products.

Shipping and fulfilment

If you place an order, we use your name, contact details, shipping address, order contents, and related payment status information to arrange delivery and manage the fulfilment process.

Cookies and analytics

The current version of this website does not appear to use non-essential analytics or marketing cookies. We do use technical functionality necessary to run the site and checkout journey. If we later introduce optional analytics, advertising, or similar tracking technologies, this policy should be updated accordingly.

How long we keep data

We keep personal data for as long as reasonably necessary for the purposes described above, including contract administration, shipping, accounting, fraud prevention, handling disputes, and meeting legal or regulatory obligations. Retention periods vary depending on the type of record and the reason it was collected.

International transfers

Some of our service providers may process data outside the UK. Where that happens, we expect appropriate safeguards to be used in line with UK data protection law.

Your rights

Subject to applicable law, you may have the right to request access to your personal data, ask for inaccurate data to be corrected, request erasure or restriction in some circumstances, object to certain processing, and request portability where relevant. You may also complain to the UK Information Commissioner's Office if you believe your data has been handled unlawfully.

Changes to this policy

We may update this policy from time to time to reflect changes to the website, our services, or legal requirements. The latest version published on this page will apply.